![]() To make this process easier and more efficient, many companies use VoIP (Voice over Internet Protocol) business phone systems. ![]() Talking over the phone may not be a favorite millennial activity, but some customer issues are much easier to manage through a conversation with an actual person in real time. ![]() The field of customer service is constantly expanding, and it seems as though new tools to communicate with your customers are being developed on a monthly basis.Īnd, while chatbots, CRM systems, and customer service website features are gaining popularity, many businesses still manage a lot of their support via phone calls.
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